Terms & Conditions

Acceptance of terms and conditions
References to “we”, “us”, or “our” are references to www.beaky-blinders.co.uk Your use of this
website and purchase of any products from this website is at all times subject to these Terms
and Conditions. By accessing our website you agree to our Terms and Conditions set out below.
If you do not agree to these Terms and Conditions, you must exit our website immediately. This
document does not affect any statutory rights you may have as a consumer (such as rights
under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations
2013 or the Consumer Rights Act 2015).

Reserving the Date
Please use the contact form online or email Beaky-blinders@hotmail.com outlining;
● Date of celebration
● Number of guests
● A brief description of style/design required
(include a picture for reference if you have one)
● Colour theme and flavours required.
● Any allergies to be made aware of.
Once we have made contact and confirmed if the date is free, the date will be reserved for 24
hours. No booking is confirmed until the agreed deposit or full payment has been paid.
After 24 hours, the date may become unavailable if;
● Other bookings have been made and confirmed
● It's less than 14 days before the cake is required
It's your responsibility to book the cake for your event. Circumstances change and for this
reason we will not chase enquiries.

Timescale
Beaky Blinders will only accept orders that allow sufficient time to create them to our agreed
design. Usually a minimum of 3 months notice for wedding cakes and minimum of 2 weeks for
celebration cakes is sufficient. This is to allow for ordering of ingredients and any equipment
required. Wedding cakes usually involve 25-30 hours work and celebration cakes, 5-8 hours.
Due to fluctuations in prices of ingredients and consumables, unless otherwise stated, all prices
indicated within a Quotation are valid for 30 days.

All celebration cakes and cupcakes orders are to be placed either via contact us form, email or
phone.

Check Your Order
While we take every measure possible to check orders, it is also the responsibility of the
customer to make sure the details on the Quotation are accurate. While we will do everything
we can to rectify the situation when an error is made i.e. wrong date or misspelt name, the
responsibility lies with the customer to check the details.

Payments
A non-refundable deposit of 50% is required to secure your booking on your date of choice for
cakes over £50. For cakes less than £50, full payment is required. This applies to both
celebration and wedding cakes.

Any outstanding balances for cakes having paid a 50% deposit are due 7 days before
delivery/collection.

Any outstanding balances for cake orders over £100 are due 21 days before the event.
All balances and deposits are to be paid by card transaction.

Cancellations/Amendments
Should you need to change the date of your booking, please get in touch as soon as possible. If
we have the new date available, we will be able to transfer the deposit over. However, we will
need a minimum of 21 days’ notice to do this.

Should the date need to be cancelled and the booking has already been paid in part/full, you will
receive the paid amount back minus the deposit. Please note, if cancellations occur 21 days or
less before the booking date, no refund will be given.

In addition to the costs incurred to make the cancellation, we reserve the right to charge a fee of
£10.

In the unlikely event that we need to cancel your order for any reason, you will receive a full
refund.

Delivery of Celebration Cakes /Cupcakes
Once an order has been placed and we've agreed the delivery location, upon delivery the item
ordered no longer becomes our responsibility. If you choose to travel with your order once it has
been delivered by ourselves, any damages incurred before, during and after transit is no longer
our responsibility. We support and structure ALL cakes as best we can using cake boards and
cakes dowels so please be aware of this. We accept no responsibility for accidents that may
occur through misconduct (e.g) faceplanting and practical jokes etc.
We also take pictures of ALL cakes before we have delivered them to the recipient.

For wedding cakes, photographs will be taken of the cake once it is staged at the venue to
ensure that it is set up to the agreed design and without damage. A signature will be required to
accept the cake.

Best Before Dates and Storage
When preparing sponge cakes, especially larger ones, the cakes need to be prepared two or
three days before the event. While we do everything to ensure that the cake is as fresh as
possible for the event, the best before dates are usually within three days of the event,
especially if fresh buttercream or chocolate ganache has been used.
Normally, it is best to store your cake in a cool room in the box provided until your event. Do not
refrigerate as fondant icing will deteriorate.
Any remaining cake should be wrapped in cling film and stored in the box provided.
If it's a non fondant cake, it can be wrapped in parchment paper and foil and frozen for up to 3
months.

Allergens
All of our products are Gluten, Dairy and Soya Free. If a product shown resembles something
similar of a non Free From product (e.g) Bourbon Biscuit, Malteasers, Custard Cream etc, rest
assured IT WILL BE A FREE FROM ALTERNATIVE.
WE DO NOT USE ANY GLUTEN, WHEAT, DAIRY OR SOYA CONTAINING INGREDIENTS IN
OUR PRDUCTS.

However our products are produced in an environment where nuts are stored, although these
are all stored away separately a product may still contain traces of nuts, this is the customers
decision whether to continue with placing an order. It is your responsibility to inform us of any
allergens before ordering.

Allergens found in some of our products are: - Eggs, Nuts, Peanuts, Sulphites.

Complaints Procedure
It is your responsibility to check your order carefully and immediately on receipt of the cake. In
the unlikely event of goods being unsatisfactory please contact us within 7 days. After this
period has elapsed, we will be unable to consider reimbursements. Please do not return or
dispose of any goods without contacting us first.

Public Liability Insurance
Beaky Blinders has Public Liability Insurance provided through Simply Business.

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Data Protection
Beaky Blinders is committed to ensuring that your privacy is protected. We are committed to
ensuring that your information is secure. In order to prevent unauthorised access or disclosure,
we have put in place suitable physical, electronic and managerial procedures to safeguard and
secure any personal information we collect.
We will not sell, distribute or lease your personal information to third parties unless we are
required by law to do so.

Naked Cakes
These are created the day before the event and decorated last minute to ensure that they are
fresh. They need to be served and eaten on the day of the event.
Should the weather be hot on the day of the event, the cake will be kept chilled for as long as
possible before being put on display.

Marquees
Please ensure you notify us if your event is taking place in a marquee at the venue.
For celebrations held in marquees, please ensure that the table that the cake is to be displayed
on will be level, strong and on an even surface. Be aware that temporary wooden flooring can
move slightly.

The temperature within a marquee is much harder to control on a hot day, therefore the cakes
should be put on display for a minimal time as buttercream and ganache will warm up and can
melt, making the cake unstable. Any fresh flower decorations will also start to wilt. On a damp
day, sugarpaste can start to go sticky.